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Client: City of Beaverton (COB) Municipal Court (MC)
The City of Beaverton (COB) Municipal Court (MC) was experiencing growing pains associated with its current business practices and the introduction of a new source of citations, Photo Radar. The Court had experienced an average increase of 19.5% in total cases filed and projected a conservative annual increase of 14%. It was estimated that Photo Radar citations were going to increase the Court’s workload by an additional 14,000 to 21,000 citations a year. These volumes exceeded the capacity of the Municipal Court staff and their current processes and systems.
The Municipal Court staff felt they required additional resources and space to provide customers with an acceptable level of service. The workload volumes were stretching staff capacity, forcing them to frequently work overtime. The core processes were paper-driven. Computer systems support was limited and not being fully utilized because of a technology-fearful staff.
The City engaged CACI, Inc. (CACI) to conduct a Business Process Improvement (BPI) analysis and implementation plan for the Municipal Court. The goal of this effort was to understand the Municipal Court’s business needs, model and simulate the “As Is” state, develop a “To Be” simulation model, and use the simulation model to sell the City Council the recommended solutions which would significantly improve the Municipal Court operation. The implementation plan addressed the costs, benefits, and actions associated with implementing the proposed solution.
The CACI team consisted of one CACI Program Manager and one Certified Management Consultant.
SIMPROCESS was used to plan a phased migration from a traditional municipal court to a paperless court. The simulation model was also used to provide the financial justification, communication of the concept, and plan staffing for the revised operational procedures.
CACI was contracted to study the “As Is” state, develop a “To Be” simulation model, and then use the simulation model to sell the City Council the recommended solutions.
As a result of the analysis, CACI found the Municipal Court required a solution to:
In order to view the demonstration model you must have SIMPROCESS installed on your computer and you must have a license. If you don’t have SIMPROCESS you may download a trial version.
You must save the demo model file by RIGHT CLICKING on the file below and select “Save Target As”. Save the file to your computer. After you launch SIMPROCESS select File and Open. Then navigate to where you saved the demo file and select to open it.